MEMBERSHIP AGREEMENT 

The following terms and conditions of membership comprise our Membership Agreement. By signing up for a SMASHBOX membership, you have agreed to adhere to our Membership Agreement, observe our Facility Rules, and our Coaching Agreement. Any issues related to SMASHBOX’s Membership Agreement should be sent to team@smashboxperformance.com  

PAYMENT METHOD AND AUTOMATIC PAYMENT

To maintain an active SMASHBOX membership, you must provide a valid payment method.  Unless you cancel your membership within the membership cancellation notice period as set out below, you authorize us to charge the membership fee for the next billing cycle to your payment method. Memberships will automatically renew each month, on the same payment terms, including any fees associated with your account. If a payment is not successfully settled due to expiration, insufficient funds, or any other reason, we may suspend your access to SMASHBOX until we have successfully charged a valid payment method. You may update your payment method via the SMASHBOX App. You remain responsible for any uncollected amounts. 

MEMBERSHIP RATES

Membership rates are subject to change at any time with 45 days’ notice.

MEMBERSHIP HOLDS

We appreciate the somewhat unique travel needs of our membership, and we strive to balance the sustainability of our business with the lifestyle of our valued members. Please communicate with us directly if you require special accommodations. As a general policy, Members may put their membership on hold, for a period of no less than eight days and no more than forty-five days. Unless other arrangements are expressly made, holds are limited to a maximum of 45 days in a twelve-month period. Hold requests must be sent to team@smashboxperformance.com with a minimum of five business days’ notice. Please note that we are unable to issue holds retroactively.

MEMBERSHIP CANCELLATION / TERMINATION

Please do not send cancellation messages via our Instagram page, by text, WhatsApp, or other social media sites. All communication regarding membership concerns, including holds and/or cancellations must be sent via email to team@smashboxperformance.com. Until your membership is cancelled or put on hold, failure to attend class or open gym does not relieve you of the obligation to pay your membership fees when due. Refunds, if applicable, are determined on a case-by-case basis. 

You may cancel your membership with a minimum of five business days notice via email to team@smashboxperformance.com. You will continue to have access to SMASHBOX through the end of your billing period. When you cancel your account, you will lose access to the SMASHBOX app, booking system and FitBuilder at the end of your current billing period. 

MEMBERSHIP TERMINATION BY SMASHBOX

SMASHBOX may terminate memberships for non-payment, breach of contract, failure of the Member to abide by the Facility Rules and Member Conduct, or other reasons specified in these Terms and Conditions. Please send any concerns to team@smashboxperformance.com

PERSONAL TRAINING

Personal Training (PT) is a highly customized service, as such there are expectations on both sides, 

Change takes time, a minimum 12-week training commitment is recommended, and expected.  This twelve-week period includes a one-week evaluation period during which clients may cancel without penalty. After the expiry of the one-week evaluation period, clients are obliged to complete their purchased PT program and no refunds are available.

SMASHBOX may require new PT clients to obtain medical clearance and consent before commencing training, especially for clients with pre-existing medical conditions or injuries. SMASHBOX respects client privacy and confidentiality surrounding data protection in accordance with the terms of our Privacy Policy. 

Clients have the option of approving or declining permission for SMASHBOX to use their images (e.g., “before and after” transformation photos) and testimonials in promotional materials.

INJURIES

Despite the best possible programming and safeguards, health issues and injuries can arise. Please keep SMASHBOX updated and aware of any issues which may affect your training; we can often provide modified programming to support optimal recovery. We may require medical clearance from your health care provider before you return to training.

CANCELLATION AND RESCHEDULING

We have a 24-hour notice policy for cancelling and rescheduling Personal Training appointments. Class booking (early) cancellations must be made two hours prior to class, and by 9:30pm the night prior, for morning classes. Cancellations made after these times (late) may incur a fee of $15 per occurrence. No-shows may incur a fee of $25 per occurrence for members, and forfeiture of 1 pass for 10-pack and single pass purchasers.

RECURRING/STANDING APPOINTMENTS

While we will make every effort to preserve standing/ongoing appointments, such as Personal Training, we reserve the right to re-assign those scheduled time slots in the client’s absence, which may necessitate the arrangement of new dates and times to complete a block of sessions upon the client’s return to training. 

Session and block-session purchases must be made in advance and be kept up to date. Sessions expire after three months of non-use and are non-refundable.

Every effort will be made to complete a client’s block of training; however, this may necessitate rescheduling to find mutually available times for both the trainer and the client. Although SMASHBOX does not guarantee a particular trainer-client pairing, we will make every reasonable effort to accommodate preferences.  

GOAL SETTING, EVALUATION AND IMPROVEMENT

The training process, including goals, assessments, and progress tracking is a collaborative process; client buy-in and participation in these areas is crucial to ensure optimal progress.

FACILITY RULES AND MEMBER CONDUCT

Members are responsible for adhering to gym hours, policies, and rules, including guest policies and washroom/shower etiquette as more particularly set out below.

RESPECT FOR OTHERS

SMASHBOX is a community that functions at its best when Members, Coaches, Staff, and Guests operate in a manner that is respectful and considerate of others.  This includes making new members feel welcome, respecting others’ personal space; ensuring that you and other Members have enough space to safely train, while sharing the gym with others, and adhering to rules regarding use of gym equipment.  If unsure about gym rules or gym etiquette, please seek assistance from SMASHBOX staff or email team@smashboxperformance.com 

CLEANLINESS AND HYGIENE

Members, coaches, and staff are expected to help maintain a clean environment. Members are requested to wipe-down equipment used by them, and the gym mats as needed, using spray cleaner and black towels provided. 

EQUIPMENT USE

SMASHBOX prides itself on having world class equipment. In order to keep our equipment and facilities in good working order, please respect our equipment. NEVER drop an empty barbell, kettlebell, or a heavy dumbbell.  If you notice or experience broken, or problematic equipment, including dead batteries, or any other item needing attention, please advise SMASHBOX staff immediately, so that it can be addressed.

Turf is a special area of the gym, sled work and other turf-specific training is the priority. Skipping rope and dumbell work that impacts on the turf are damaging to the surface, so are not allowed.

Please avoid using gym equipment - boxes, benches, etc., as a coffee table for personal, or your training items.  

Please put all equipment back where it belongs and in a good state.  In particular, we ask Members to ensure that when rowers are being stored in their upright position, that the rowers do not impact, or make contact with, the walls.

FOOTWEAR

No outdoor footwear is allowed on the gym floor; outdoor footwear must be changed in the entry area upstairs. If needed, spray disinfectant and black towels are provided to clean outdoor shoe soles.

CHALK

Please keep chalk in the buckets provided and avoid excessive use of chalk.  Please spray/wipe up any chalk marks on floor after your workout. 

TOWELS

We provide towels for all Members and drop-in guests for workouts, clean-up and showers. We ask that black towels be restricted to use for clean-up of gym mats and training equipment. White towels are for personal-use and for showering. Please dispose of all used towels in the hampers provided in each of the washrooms and on the gym floor.  Please inform a SMASHBOX coach or staff member if towels need replenishment. 

VIDEO SURVEILLANCE

In order to ensure the safety and security of Members and our facility, we operate video cameras in the public areas of SMASHBOX.

VIDEO RECORDING AND SOCIAL MEDIA

SMASHBOX does allow recording for personal and social media purposes, with the caveat that any recording does not adversely affect the training experience, or privacy of other members, nor can it portray SMASHBOX in an unflattering manner. SMASHBOX does reserve the right to approve content and must receive the appropriate tags and recognition. As this has the potential to negatively impact on our brand, any breach of this policy will result in immediate termination of membership with no refund of any payments made.

LOST AND FOUND

SMASHBOX is not responsible for any items left behind by members or guests. While we make every attempt to reunite lost items with their owners, any forgotten items will be discarded after 7 days.

ATTENDANCE

Our attendance and reservation policy exists to ensure class scheduling remains equitable for all SMASHBOX Members. Your continued membership serves as an agreement to adhere to our CLASS AND OPEN GYM RESERVATION POLICY.

Any questions or issues with our CLASS AND OPEN GYM RESERVATION POLICY should be forwarded to team@smashboxperformance.com.

CLASS AND OPEN GYM RESERVATION POLICY

All workouts at SMASHBOX must be booked in advance. Last-minute requests (within 60 minutes of class) can be made by texting 416-274-4469.

CrossFit classes require previous CrossFit experience and/or completion of CrossFit “Fundamentals” program for those new to CrossFit.  Details on CrossFit introductory offerings for those new to CrossFit, including CrossFit Fundamentals, can be found on the CrossFit SMASHBOX page.

Class reservations open 7 days in advance. Cancellations must occur before the designated cancel time, Bookings, or cancellations for next-morning classes must be made before 9:00pm the night before, this includes, 6:30am, 7:30am, and weekend classes.

One (1) drop-in pass is for use in any of our classes or an open gym session. Drop-in passes expire after one year from date of purchase. 

Classes or open gym bookings for classes or sessions commencing 12:00pm onward require a minimum 2-hour cancellation window, this includes 5:30pm and 6:30pm classes. Canceling after the designated time period will result in a Late Cancel. Failure to cancel your class will result in a No Show.  Late Cancels and No Shows are subject to a cancellation fee as more particularly set out below. 

Open Gym reservations open 7 days in advance. Cancellations must occur within the same designated cancel times as classes. Canceling after the designated time-period may result in a Late Cancel. Failure to cancel your Open Gym booking altogether will result in a No Show. Late Cancels and No Shows are subject to a cancellation fee. 

Open Gym bookings are 90 minutes in length. Please advise if you expect to need additional time and we will accommodate if possible.

WAITLIST

If you are waitlisted for a class and a spot opens up, you will be automatically moved from the waitlist and booked into into class. It is your responsibility to remove yourself from unneeded waitlist spots before the Late Cancel window. Failure to properly manage your waitlist reservations may result in a Late Cancel / No Show fee. 

LATE CANCEL AND NO-SHOW

Each member is allowed one Late Cancel per calendar month. Additional Late Cancels will result in a fee of $15.00 plus HST. No shows will be charged $30.00 plus HST. Member accounts will be billed the Late Cancel / No Show fee automatically.

LATE ARRIVAL

Please arrive at least five minutes before the start of your class. Late members will only be allowed to participate at the coaches’ discretion. Unless other arrangements are made in-advance, repeated instances of lateness may result in the termination of your membership.

EXPANDED ACCESS TO SMASHBOX FACILITY

Expanded access to guests, visitors and pets is considered on a case-by-case basis. Guests, visitors, and pets are not allowed, except by prior, express arrangement. Failure to exhibit responsible, exemplary personal conduct and respect for the SMASHBOX facilities, Members and staff will result in the removal of this privilege, and possible termination of membership by SMASHBOX. An additional waiver is required for this access.

PARKING PASS

We offer member parking on a limited, first-come-first-served basis.  Parking is booked online using our app. Our designated parking lot is located a one-minute walk from SMASHBOX; reservations are 90 minutes in duration. In order to register your vehicle in the parking provider’s system, we require a one-time advance registration.  A minimum 24-hours’ notice is required to register your vehicle.  Please return the parking pass at the end of your session.  Failure to return the parking pass will incur a $20 charge per occurrence.  Repeated failure to return the parking pass may result in revoking of pass privileges for the Member.

COACHING AGREEMENT

Coaching is a collaborative process between the Member and the Coach. Our Coaches strive with skill and empathy, to help you assess and improve your limitations, and to reach your goals.

By entering into this agreement, the Coach and Member acknowledge our Members’ desire to make a positive impact on their own health & wellness. As such, Members agree to adhere to the following Coaching Agreement. 

Responsibilities & Duties of Coach to Member:

Coaches agree to act in accordance with SMASHBOX’S Mission, Vision, and Values and make themselves available during designated class times, or personal appointments, to aid the member in maximizing their experience and evolution at SMASHBOX.

Coaches will assume that each Member is giving their best effort. While Coaches strive to see things from the member’s perspective, they reserve the right to act swiftly and appropriately to protect the safety and well-being of both the Member and the SMASHBOX community. 

Responsibilities & Duties of Member to Coach:

Members recognize that, in a class setting, the needs of the group outweigh the needs of the individual and will act in a manner that supports class instruction. It is imperative that Members avoid talking with each other, moving about the gym, or otherwise serving as a distraction while the Coach(es) are addressing the class.

Members will listen attentively to Coaches, move through a full (pain free) range of motion, and recognize that coaching is not a negotiation. Coaches ensure you are moving safely and have your best interest in mind. However, it is the Member’s responsibility to listen to your body and clearly communicate injuries or limitations. 

Members understand that the Coaches act only in the best interest of all SMASHBOX’s Members.

Any issues directly related to our Coaching Agreement should be forwarded to team@smashboxperformance.com  

SMASHBOX MISSION, VISION AND VALUES

OUR MISSION

SMASHBOX offers clients the most time-efficient and productive high-intensity strength, conditioning and longevity training experience, delivered professionally in state-of-the-art, functional fitness facilities, ensuring maximum safety and a positive environment.

OUR VISION

SMASHBOX will profoundly improve the quality of life of our members by educating, inspiring, and guiding our members to achieve greatness beyond expectations.

OUR VALUES

Everything we do is based on the following core values:

Constant and steady improvement.  At SMASHBOX we are lifelong learners.  We believe that in order to succeed in life and in business we must constantly improve ourselves and engage on a lifelong journey of mastery.

Over Deliver. We believe in delivering a world-class experience that is radically better than any other in the industry.  We take great pride in our relationships with our clients and we go above and beyond to support their goals.

Efficient, effective, and safe. Every workout we engage in meets all of these criteria.  We respect our clients’ time; we are results driven, and we are meticulous in our clients’ optimal performance.

Professionalism and Accountability. At SMASHBOX we endeavour to always present ourselves in the most exemplary manner possible for our clients, our colleagues, our families, and ourselves. We believe it is important to own our actions no matter the outcome and that holding ourselves and our members accountable creates an environment in which our members can thrive and crush their fitness goals.